Brett Stay's Privacy Policy

Welcome to Brett Stays.
Your privacy is important to us, and we are committed to protecting the personal information you share with us.
This Privacy Policy outlines how we collect, use, store, and protect your data when you use our serviced accommodation website.



1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name, email address, phone number, and billing details when making a booking.
  • Identification documents, such as a passport or driver’s license, for verification purposes.
  • Payment details (processed securely by third-party payment processors).

b. Non-Personal Information

  • IP address, browser type, and device details.
  • Website usage data, such as pages visited and time spent on our site.
  • Cookies and tracking technologies to enhance user experience.

c. Communication Data

  • Any messages or inquiries sent to us via email, forms, or chat support.

2. How We Use Your Information

We use your information to:

  • Process and manage bookings.
  • Verify guest identity for security and fraud prevention.
  • Improve website functionality and user experience.
  • Send booking confirmations and updates.
  • Respond to inquiries and customer support requests.
  • Comply with legal obligations.


3. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

  • Service Providers: Payment processors, ID verification services, and housekeeping teams.
  • Legal Authorities: When required by law or to protect our business.
  • Business Partners: If you booked through a third-party platform like Airbnb or Booking.com.


4. Data Security

We take appropriate measures to protect your data against unauthorized access, loss, or misuse. This includes encryption, secure servers, and regular security assessments.


5. Cookies & Tracking Technologies

Our website uses cookies to improve user experience, track website usage, and analyze trends. You can disable cookies in your browser settings, but some features may not function properly.


6. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent for marketing communications.
  • Request details of how your data is used. To exercise these rights, contact us at [Your Contact Email].


7. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.


8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.


9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant changes will be communicated via email or website notifications.


10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:


Brett Stays
welcome@brettstays.co.uk
07383679998


By using our website, you agree to the terms outlined in this Privacy Policy.